United Airlines ORD Terminal Guide: Everything You Need to Know

Chicago O'Hare International Airport (ORD) is one of the busiest airports in the world and a key hub for United Airlines. Whether you're a seasoned traveler or flying for the first time, navigating the United Airlines ORD Terminal can be overwhelming without the right information. This guide breaks down everything you need to know—from terminal details to amenities, check-in processes, lounges, dining options, and travel tips—to ensure a smooth and stress-free experience.

Overview of United Airlines at ORD

United Airlines is the dominant carrier at O’Hare, operating hundreds of flights daily to domestic and international destinations. ORD serves as a major hub for United, making it a critical airport for connections across North America and beyond. United primarily operates out of Terminal 1 and Terminal 2, with most international departures and arrivals handled at Terminal 5.

United Airlines Terminal at ORD: A Breakdown

Terminal 1 – United’s Main Terminal

Terminal 1 is United Airlines’ primary terminal at ORD and features Concourses B and C. It was designed with the modern traveler in mind and includes sleek architecture, wide corridors, and state-of-the-art facilities.

• Concourse B: Hosts most domestic departures and arrivals.

• Concourse C: Connected to Concourse B by an underground tunnel and features additional domestic gates and United Club lounges.

Terminal 2 – For Regional Flights

Some United Express and regional flights also operate from Terminal 2, especially during peak travel hours or when Terminal 1 gates are full.

• Concourse E and F: Home to a mix of United and other airline gates.

• It’s a short walk from Terminal 1, making connections relatively easy.

Terminal 5 – International Flights

All international arrivals and some international departures for United take place at Terminal 5.

• Customs & Immigration: Handled exclusively at Terminal 5.

• A shuttle or train ride connects Terminal 5 to Terminals 1 and 2.

Check-In and Security at United Airlines ORD Terminal

United Airlines provides several convenient ways to check in at O’Hare:

Self-Service Kiosks & Counter Check-In

• Kiosks are located in Terminal 1 near entrance doors.

• Full-service counters for baggage drop and special assistance.

• Dedicated Premier Access check-in lanes for MileagePlus Premier members and United Polaris passengers.

Security Screening

• Terminal 1 houses multiple TSA checkpoints, including:

  • Checkpoint 1: Closest to Concourse B gates.

  • Checkpoint 2: Faster access to Concourse C.

• CLEAR lanes and TSA PreCheck are available for expedited screening.

United Club and Polaris Lounges

United Airlines passengers at ORD have access to several lounges depending on ticket type and elite status.

United Club Lounges

• Terminal 1, Concourse B (near Gate B6)

• Terminal 1, Concourse C (near Gate C16)

• Terminal 2 (near Gate F4)

These lounges offer complimentary snacks, beverages, Wi-Fi, and comfortable seating areas for work or relaxation.

United Polaris Lounge

• Located in Terminal 1, Concourse C

• Available to United Polaris business class passengers and eligible Star Alliance partners.

• Features elevated dining, showers, and luxury seating.

Dining and Shopping at United Airlines ORD Terminal

O’Hare offers a wide variety of food and shopping options throughout the United Airlines ORD Terminal.

Best Dining Spots in Terminal 1

• Tortas Frontera by Rick Bayless (Concourse B): Famous for gourmet Mexican sandwiches.

• Beaudevin Wine Bar (Concourse B): Offers a curated selection of wines and small plates.

• Wicker Park Seafood & Sushi (Concourse C): Great for a sit-down meal before departure.

Shopping and Essentials

• Hudson News: Multiple locations for travel essentials, books, and snacks.

• Duty-Free Shopping: Available in Terminal 5 for international travelers.

• Tech on the Go: Electronics and mobile accessories for on-the-go use.

Baggage Claim and Ground Transportation

Baggage Claim Areas

• For domestic arrivals: Terminal 1 Baggage Claim Level

• For international arrivals: Terminal 5 Baggage Claim

Always verify your carousel number on airport monitors.

Ground Transportation

O’Hare offers a variety of transport options:

• Rental Car Center: Connected via a free shuttle service.

• CTA Blue Line: Direct train service to downtown Chicago.

• Taxis and Rideshare: Designated pickup zones outside baggage claim.

• Airport Shuttles and Hotel Vans: Operate frequently between terminals and nearby hotels.

Navigating Between Terminals

Airport Transit System (ATS)

The Airport Transit System (People Mover) is a free and fast way to get between terminals, parking lots, and the rental car center. It runs every few minutes and is ideal for connecting flights between Terminal 1 and Terminal 5.

Walking Paths

• Terminal 1 to Terminal 2: Walkable indoors in just a few minutes.

• Terminal 1 to Terminal 5: Use ATS or shuttle buses (follow signage).

Travel Tips for Flying United at ORD

1. Arrive Early: O’Hare is a large and busy airport. Aim to arrive at least 2 hours before domestic and 3 hours before international flights.

2. Use Mobile Check-In: Save time by checking in via the United app.

3. Enroll in CLEAR or TSA PreCheck: Speed through security screening.

4. Download the United App: Real-time updates on gate changes, boarding, and baggage tracking.

5. Pack Smart: Know United’s carry-on and checked baggage policies before you fly.

6. Stay Charged: Charging stations are available throughout Concourses B and C.

7. Use Lounge Time Wisely: If eligible, unwind in a United Club or Polaris Lounge.

8. Be Prepared for Delays: Weather in Chicago can affect schedules—always have a backup plan.

Accessibility and Assistance

United Airlines provides extensive support for passengers with disabilities:

• Wheelchair Assistance: Available upon request—preferably in advance.

• TTY Devices: Installed throughout the terminal.

• Accessible Restrooms and Elevators: Available in all concourses.

Trained airport staff are always available to help guide passengers through security, to gates, or baggage claim.

Conclusion

Whether you're flying United for business or leisure, understanding the layout and services at the United Airlines ORD Terminal can significantly improve your travel experience. From advanced check-in options to high-quality lounges and dining, United’s presence at O’Hare is designed to meet the needs of modern travelers.

Now that you're armed with this complete guide, you can navigate the United Airlines ORD Terminal with ease, confidence, and comfort.